Do you want to hear what happened with my primary care doctor’s office who sent in the lunatic in the white lab coat during on one of my doctor visits from hell? I posted the original story in Another Doctor Visit From Hell
I left a couple messages for the site manager, and when I got no response, I composed a letter, detailing my horrible experience, and I mailed it off. A month later, I still had gotten no response.
Therefore, I forwarded my letter by email to the health systems corporate office. Guess what? That same day when I came home from work, I had three voice mail messages from the site manager, desperately wanting to speak to me about what happened. She even gave me her personal cell phone number so I could reach her.
I called her back the next day. She spent 20 minutes apologizing to me with a lot of corporate speak about how my letter had exposed a lot of flaws in the office, etc… and she was going to send a report to her higher ups about how she was fixing things.
It turns out the guy in the white lab coat was a medical student! (He was one-step up from a psycho disguised as a doctor.) She said he should have never said those things to me. No shit.
She told me that everyone involved in my DVFH got into major trouble, from the office staff, to my doctor, and to the white coat dude. Apparently, I really took a really big poop in everyone’s breakfast cereal by sending my letter to the corporate office, and the site manager said she appreciated my persistence in getting my bad experience noticed.
She even said she was worried about how many other patients may have tried to express their displeasure with the office and they just gave up when their calls weren’t returned. She told me that she had never seen my letter until corporate sent it to her. It had just been stuck in my file by the office staff.
So how much of this do I believe or was she just covering her ass because a higher up came down on her. She said she wished I would come back to the office to see the changes, but I'm still not sure if I want to go back there. Would you go back?